Refund policy

At TodayTrendShop.store, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to request a refund. This Refund Policy clearly explains the terms, conditions, and process for refunds so you know exactly what to expect—no surprises, no confusion.

Eligibility for Refunds

Not all purchases are eligible for a refund. To qualify, the following conditions must be met:

  • The request must be made within the allowed refund period

  • The item must be unused and in its original condition

  • The product must be returned with original packaging (if applicable)

  • Proof of purchase is required

If these conditions are not met, we reserve the right to deny the refund.

Refund Time Frame

You may request a refund within 7–14 days of receiving your order (depending on the product type). Requests made after this period may not be accepted.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Digital products or downloadable items

  • Gift cards

  • Items purchased on clearance or final sale

  • Products damaged due to misuse

Please read product descriptions carefully before making a purchase.

How to Request a Refund

Requesting a refund is simple and straightforward.

Step-by-Step Refund Process

  1. Contact us through our website’s contact page

  2. Provide your order number and reason for the refund

  3. Our support team will review your request

  4. If approved, you’ll receive instructions for the next steps

Think of it like opening a support ticket—we’ll guide you from start to finish.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

  • We recommend using a trackable shipping service

Refund Method

Once your refund is approved:

  • Refunds will be processed to the original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your card issuer or payment provider

  • If the issue persists, contact us for assistance

Sometimes refunds take a little longer—like waiting for a parcel that’s almost there.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item

  • We will arrange a replacement or refund at no extra cost

Order Cancellations

Orders can be canceled before they are shipped. Once an order is shipped, it cannot be canceled and must follow the refund process after delivery.

Exchanges

We currently do not offer direct exchanges. If you want a different item, please request a refund and place a new order.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page and will take effect immediately.

Consent

By making a purchase on TodayTrendShop.store, you agree to this Refund Policy and its terms.

Contact Information

If you have any questions about this Refund Policy, please reach out to us via our website’s contact page. Our support team is always happy to help.